Our commitment
At Lomiko, we place great importance on respect, transparency and listening.
We are committed to taking every concern seriously and maintaining an open dialogue with communities throughout the project’s development.
Why a complaints process?
The complaints handling process allows for:
- To receive and analyze citizens’ concerns
- To respond quickly and in a structured manner
- To implement corrective measures when necessary
This process helps us to continually improve our practices.
How does it work?
When a complaint is received:
- It is analyzed by our team
- Follow-up is carried out within reasonable timeframes.
- Concrete actions can be put in place if necessary
We are committed to ensuring rigorous and transparent processing of each request.
For more details, click here.
To file a complaint
You can contact us at any time:
Email: communuate@lomiko.com
Telephone: 1-833-456-6456 (1-833-4-LOMIKO)