{"id":4933,"date":"2023-10-06T12:18:01","date_gmt":"2023-10-06T16:18:01","guid":{"rendered":"https:\/\/lomiko.com\/?page_id=4933"},"modified":"2026-05-11T09:30:04","modified_gmt":"2026-05-11T13:30:04","slug":"processus-de-gestion-des-incidents","status":"publish","type":"page","link":"https:\/\/lomiko.com\/fr\/communaute\/processus-de-gestion-des-incidents\/","title":{"rendered":"Processus de gestion des incidents"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=\u00a0\u00bbborderbox\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h2>Notre engagement<\/h2>\n<p>Chez Lomiko, nous accordons une grande importance au respect, \u00e0 la transparence et \u00e0 l\u2019\u00e9coute.<\/p>\n<p>Nous nous engageons \u00e0 traiter chaque pr\u00e9occupation avec s\u00e9rieux et \u00e0 maintenir un dialogue ouvert avec les communaut\u00e9s tout au long du d\u00e9veloppement du projet.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1777382195330{margin-right: 15px !important;margin-left: 15px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3>Pourquoi un processus de plaintes?<\/h3>\n<p>Le processus de gestion des plaintes permet :<\/p>\n<ul>\n<li>De recevoir et analyser les pr\u00e9occupations des citoyens<\/li>\n<li>De r\u00e9pondre rapidement et de fa\u00e7on structur\u00e9e<\/li>\n<li>De mettre en place des mesures correctives lorsque n\u00e9cessaire<\/li>\n<\/ul>\n<p>Ce processus contribue \u00e0 am\u00e9liorer continuellement nos pratiques.[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3>Comment \u00e7a fonctionne?<\/h3>\n<p>Lorsqu\u2019une plainte est re\u00e7ue :<\/p>\n<ol>\n<li>Elle est analys\u00e9e par notre \u00e9quipe<\/li>\n<li>Un suivi est effectu\u00e9 dans des d\u00e9lais raisonnables<\/li>\n<li>Des actions concr\u00e8tes peuvent \u00eatre mises en place si n\u00e9cessaire<\/li>\n<\/ol>\n<p>Nous nous engageons \u00e0 assurer un traitement rigoureux et transparent de chaque demande.<\/p>\n<p><strong>Pour en savoir plus sur les d\u00e9tails, <a href=\"https:\/\/lomiko.com\/wp-content\/uploads\/2022\/07\/Protocol-Gestion-des-Plaintes.pdf\" target=\"_blank\" rel=\"noopener\">cliquez ici<\/a>.<\/strong>[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<h3>Pour d\u00e9poser une plainte<\/h3>\n<p>Vous pouvez nous contacter en tout temps :<\/p>\n<p><strong>Courriel :<\/strong> <a href=\"mailto:communuate@lomiko.com\" target=\"_blank\" rel=\"noopener\">communuate@lomiko.com<\/a><\/p>\n<p><strong>T\u00e9l\u00e9phone :<\/strong> 1-833-456-6456 (1-833-4-LOMIKO)[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=\u00a0\u00bbborderbox\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Notre engagement Chez Lomiko, nous accordons une grande importance au respect, \u00e0 la transparence et \u00e0 l\u2019\u00e9coute. Nous nous engageons \u00e0 traiter chaque pr\u00e9occupation avec s\u00e9rieux et \u00e0 maintenir un dialogue ouvert avec les communaut\u00e9s tout au long du d\u00e9veloppement du projet.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1777382195330{margin-right: 15px !important;margin-left: 15px !important;padding-bottom: 30px !important;}\u00a0\u00bb][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Pourquoi un&hellip;<\/p>\n","protected":false},"author":5,"featured_media":6621,"parent":3402,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4933","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Processus de gestion des incidents - Lomiko Metals<\/title>\n<meta name=\"description\" content=\"Nous nous engageons \u00e0 traiter chaque pr\u00e9occupation avec s\u00e9rieux et \u00e0 maintenir un dialogue ouvert avec lescommunaut\u00e9s tout au long du d\u00e9veloppement du projet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lomiko.com\/fr\/communaute\/processus-de-gestion-des-incidents\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Processus de gestion des incidents - 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